Delivery to European Economic Zone countries (except Iceland, Liechtenstein), Belarus, Georgia, Kazakhstan, Moldova, Russia, Serbia, Ukraine, Uzbekistan, is undertaken with DPD/DHL or other local parcel delivery service, that normally takes 5-10 business days, and normally includes courier delivery.
All other deliveries are undertaken by priority postal parcel service / small packet, and may include courier delivery, and it takes usually 10-15 business days to deliver.
If the item is not in stock, it will be shipped after it is manufactured. Manufacturing takes up to 8 weeks, however during campaigns it can take up to 12-14 weeks.
Average delivery period for ALL orders takes up to 3 weeks. Although, it can take up to 16 weeks due to the global COVID-19 situation.
All Ukrainian orders are shipped via Nova Poshta to the Nova Poshta office of your choosing in Ukraine. In this case, we offer cash on delivery payment option.
Customers will be advised on expected manufacturing and dispatch deadlines, also customers will be provided with the shipment tracking number once it is shipped.
Solely customer is responsible for the accuracy of the delivery address.
Shall a customer miss the delivery or a shipment of goods was not possible to deliver because of a customer fault, and a shipment was sent back to the Seller, the contract is to considered rescinded, and the Seller will refund to a customer full purchase price of goods less a charged to a customer delivery charge, and any direct costs, associated with shipping back, incl. customs clearance costs, to the customer’s original payment method within 14 days after receiving a shipment back.
Please note, we do not ship to PO Boxes or Parcel Lockers. If you provide a PO Box or Parcel Locker address, your order will not be shipped until we get in touch with you for an alternative address. If we do not hear from you within 48 hours, your order will be cancelled and refunded.
All orders shipped via DHL Express require a signature on delivery, however you may receive an SMS from DHL asking you if you'd prefer your parcel to be left unattended (this is referred to as 'authority to leave'). If you do not respond to this SMS and delivery is attempted while no one is home, the courier will leave a card in your letterbox or contact you via email/phone to arrange a re-delivery. We recommend providing a business address to ensure your order is signed for when delivery is attempted. Please note, if you elect for authority to leave on your parcel, we are not responsible for any theft, damage or non-delivery of your parcel, therefore we do not recommend changing your delivery method from our signature service when contacted by DHL unless you are happy to risk leaving your parcel unattended.
We accept online orders only with payment that can be settled via the website www.serotoninn.com.
We accept payments through the website www.serotoninn.com only from customers, having billing and shipping addresses in the countries available for the selection on the website menu.
If your country or territory is not listed, please contact Customer Care service to check if other options are available.
The Seller will accept an order only after the specific payment option is fully completed.