100% Money Back Guarantee is exercised as statutory withdrawal rights within 14 days after delivery and is available to all items sold and all customers.
You have 14 days from when your order was delivered to request a return, whatever the reason.
The product must be returned in exactly the same condition in which you received it: unworn, unwashed, not modified in any way and with all of its labels and accessories in the original packing. We reserve the right to reject a return if it is not in original condition.
To request a return, please contact our Customer Care via Contact form on our website or contact us at firstname.lastname@example.org.
Once you’ve submitted your return request, we will contact you with details of your return so that you can send your item(s) back to us. Returns are usually processed within 5 business days of receipt and you’ll receive an email detailing your return once this has been done.
Free Returns are currently NOT available. Customers need to provide postage at their own cost.
Please note, we are not responsible for lost, stolen or undelivered returned parcels.
As soon as your return package is delivered to our warehouse, the Quality Control Department will carry out the necessary checks.
If successful, we will send you an email to confirm your return and refund. After a few days you will be able to check if you have been credited with the refund.
In case of any dissatisfaction with goods or service customers are advised to contact Customer Care to resolve the issue.
If you believe an item you've purchased from us is faulty, incorrect or you're missing an item, contact us at email@example.com with images of the fault. All claims need to be made within 30 days of receiving your order.